Frequently Asked Questions

Yes, most apartment renovations require Strata approval. This includes any work that affects waterproofing, plumbing, electrical systems, or structural elements. Even cosmetic renovations may require notification to your Strata committee. We handle the entire approval process for you, including documentation preparation, committee liaison, and ensuring compliance with all by-laws.

The Strata approval process typically takes 4-6 weeks, depending on your building's specific requirements and committee meeting schedule. Some buildings have a streamlined process for minor renovations, while others require more extensive documentation and review. We'll advise you on the expected timeline for your specific building.

If your initial application is rejected, we'll work with you to address the committee's concerns and resubmit. With our 98% approval success rate, we're experts at navigating the Strata process. We'll modify plans as needed, provide additional documentation, or attend committee meetings to advocate for your renovation.

Minor cosmetic changes like painting, replacing cabinet hardware, or installing new light fixtures typically don't require formal Strata approval. However, it's always best to check your building's specific by-laws, as requirements vary. We can review your by-laws and advise on what's permitted without formal approval.

Renovation timelines vary based on scope: Kitchen or bathroom renovations typically take 2-3 weeks from demolition to completion. Complete apartment renovations usually take 6-8 weeks after approval. Small renovations like laundries can be completed in 1-2 weeks. We provide a detailed timeline during the quoting process.

It depends on the scope of work. For complete renovations, it's usually best to relocate temporarily due to dust, noise, and utility disruptions. For partial renovations (like a single bathroom in a two-bathroom apartment), it may be possible to remain. We'll advise on the best approach for your specific project and help arrange alternatives if needed.

We strictly adhere to your building's noise restriction policies. Typically, we work Monday to Friday, 8:00 AM to 4:00 PM, avoiding noisy work outside these hours. We schedule the loudest work (like demolition) during mid-morning to minimize disruption, and we communicate with neighbors about the renovation timeline.

We take extensive precautions to protect common areas: Protective coverings for hallways, lifts, and stairwells; dust containment systems; daily cleaning of common areas; and coordination with building management for material delivery and waste removal. We also carry comprehensive insurance for any potential damage.

Renovation costs vary based on size and scope: Kitchen renovations start from $18,000, bathroom renovations from $15,000, and complete apartment renovations vary based on size: studio/1 bedroom from $60,000, 2 bedroom from $80,000, and 3 bedroom from $100,000. Small renovations like laundries start from $8,000. We provide detailed fixed-price quotes after assessing your specific requirements.

Our comprehensive quotes include all labor, materials, project management, Strata liaison, permits, waste removal, and cleanup. We provide a detailed breakdown of all costs, with no hidden fees or surprises. The quote also includes a timeline, payment schedule, and warranty information.

Yes, we offer flexible payment schedules based on project milestones. Typically, this includes an initial deposit, followed by progress payments at key stages of the renovation. We don't require full payment upfront, allowing you to pay as the project progresses.

Our quotes are comprehensive, but certain factors may affect the final cost: Strata application fees (varies by building), engineering reports if required, unforeseen issues discovered during demolition (like water damage or asbestos), and client-requested changes during the renovation. We communicate transparently about any potential additional costs before proceeding.

Yes, you can supply your own fixtures and materials. However, we recommend using our suppliers for several reasons: We can ensure compatibility with your apartment's systems, provide warranty coverage on both products and installation, and often secure better pricing through our trade accounts. If you choose to supply your own items, we'll advise on specifications to ensure they meet requirements.

Yes, we offer design consultation as part of our service. For more complex renovations, we can recommend professional interior designers from our network. Our design process includes 3D renderings for kitchens and bathrooms, material selection guidance, and layout optimization for your space.

We guide you through the material selection process with a structured approach: Initial consultation to understand your preferences, curated options based on your style and budget, sample viewing at our suppliers' showrooms, and final selection documentation. We handle all ordering, delivery coordination, and quality checks.

If selected materials become unavailable, we immediately notify you and provide comparable alternatives that match your design intent and budget. We never substitute materials without your approval and ensure any replacements meet or exceed the quality of the original selections.

We provide a comprehensive 6-year structural warranty on all our work, as required by NSW Fair Trading. Additionally, we offer a 12-month warranty on workmanship and installation. All fixtures and appliances are covered by their respective manufacturer warranties, which we register on your behalf and provide documentation for.

Yes, we provide complete post-renovation support. This includes a detailed walkthrough upon completion, documentation of all installed systems, care and maintenance instructions, and prompt attention to any warranty issues. We remain available for questions or concerns after project completion.

Upon completion, we provide comprehensive care instructions for all materials and fixtures installed. This includes recommended cleaning products, maintenance schedules, and warranty information. For special materials like natural stone or custom joinery, we provide specific care guidelines to ensure longevity.

If you discover any issues after completion, simply contact us and we'll promptly address them. For warranty-covered items, we'll repair or replace as needed at no cost to you. Our reputation is built on client satisfaction, and we stand behind our work long after project completion.